Frequently Asked Questions

Medical: When you register on the HealthNow Administrative Services (HNAS) portal, you will have access to print an ID card, view your claims, or find an in-network doctor. Visit portal.myhnas.com (https://portal.myhnas.com/)to register. Dental: Visit my.cigna.com.(https://my.cigna.com/) Vision: Visit member.eyemedvisioncare.com.(https://member.eyemedvisioncare.com/)

When you register on the HealthNow Administrative Services (HNAS) portal, you will have access to print an ID card, view your claims, or find an in-network doctor. Visit portal.myhnas.com (https://portal.myhnas.com/)to register.

Medical: Login to portal.myhnas.com.(https://portal.myhnas.com/) Once logged in, you'll have access to print of download an ID card. You may also call HNAS at 1-877-804-4629 to request a new ID card. Dental: Login to my.cigna.com.(https://my.cigna.com/) Once logged in, you can view, print, or request ID cards. You may also call Cigna at 1-800-997-1654 to request a new ID card. Vision: Login to member.eyemedvisioncare.com.(https://member.eyemedvisioncare.com/) Once logged in, you can view, print, or request ID cards. You may also call EyeMed at 1-866-939-3633 to request a new ID card.

You are required to update your Meritain Coordination of Benefits information every year so that they can properly process your claims. Coordination of Benefits information confirms whether you and/or your enrolled dependents have insurance coverage other than your employer's and if so, what that other insurance is, so that they can determine proper payment responsibilities for claims. If your Coordination of Benefits is updated yearly or as requested, your claims will be processed. You will find a Coordination of Benefits form when you login at portal.myhnas.com.(https://portal.myhnas.com/)

When you enroll in one of our healthcare plans, you have access to use telemedicine by using the Teladoc app. This allows you to speak with a doctor 24/7 by phone, text, or video chat. Click here to learn more.(https://www.myunitedelectric.com/telemedicine)